About the Group

Lighthouse is part of the Quilter plc and is a diverse group of financial advisory firms, providing financial solutions tailored to meet clients’ needs, be they individual or corporate. We operate a business model which allows advisers and firms to select whether they want to offer independent or restricted advice and be supported accordingly.
Whilst Lighthouse have these solutions for all types of individuals and businesses; most of our financial planning will be provided by our restricted national side of the business – Lighthouse Financial Advice. Our initial complimentary consultations for consumers that request to be contacted will be managed by our client services team in Woodingdean, and passed to a Financial Adviser in the local area. This allows us to serve our growing number of clients in the most efficient way and enables us to refer those who require more specialised independent advice, onto our network business.

How we are maintaining our advice service

We want to reassure you that we are committed to providing the best possible service to you during the outbreak of Coronavirus.

While we have closed our offices until further notice, and have moved to full remote working, we are still very much ‘open for business’, although we will not be conducting face to face meetings.

We have strong business continuity processes in place, to ensure we are able to effectively service and support our clients at all times. And we also have the reassurance that comes from knowing we benefit from the support, expertise, and financial security of being part of Quilter – a leading provider of advice, investments, and wealth management both in the UK and internationally.

We have taken immediate steps to ensure we can continue to support your needs, including:

• All staff working from remote locations as necessary, using our secure and tested technology
• Making greater use of video conferencing tools to keep in contact with clients, colleagues and advisers
• No business travel
• Office phone lines are being diverted so you can still get in touch
• Supporting colleagues to remain resilient through periods of altered working practices

As the situation continues to evolve we will keep adapting to the needs of our colleagues and you, our much valued clients.

If you have any questions or concerns regarding your investments please don’t hesitate to get in touch.